Read the attached Case 15-3: Harwich College at the end of Chapter 15 and respond to the questions below. Please note, your responses to these questions are required to be in
business style writing and limited to 1-2 business style writing short paragraphs (3-5 very
concise sentences with a bullet points to support your position as appropriate) for each
question.
1. What is your analysis of the situation at Harwich College regarding the invoice from
South American Tours? How did this problem arise? Which party is responsible for the
confusion over the cost of the trip?
2. What is your reaction to the emails from Carlos and Peggy?
3. As Joan Heaver, what action would you take? What recommendations would you make to avoid similar problems in the future?
Read the attached Case 15-3: Harwich College at the end of Chapter 15 and respon
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