For your second planning exercise, gather at least two (preferably more) sources, and provide a 50-100 word paragraph for each beneath it. Each paragraph should summarize the source’s main idea and explain how you see the source helping you in developing your own thesis.
A sample follows:
McWilliams, Alexis, Ismet Anitsal, and M. M. Anitsal. “CUSTOMER VERSUS EMPLOYEE PERCEPTIONS: A REVIEW OF SELF-SERVICE TECHNOLOGY OPTIONS AS ILLUSTRATED IN SELF-CHECKOUTS IN U.S. RETAIL INDUSTRY.” Academy of Marketing Studies Journal, vol. 20, no. 1, 2016, pp. 79-98. ProQuest, https://www.proquest.com/scholarly-journals/customer-versus-employee-perceptions-review-self/docview/1804900318/se-2.
The article by McWilliams et. al describes a thorough review of stores using self-checkout lanes. While not a direct address of staffing issues, the article does point out the customer service reactions and the lack of staffing pushed forward by introducing self-checkout lines, as well as the causes for them.
I plan on using the article to provide some background for 1) reasons for the staffing issues at grocery stores, as well as some of the effects the staffing issues have had on customers elsewhere, pointing out how those issues would translate well to the grocery stores in the metro area.
For reference, the two paragraphs under the article total 101 words.
For your second planning exercise, gather at least two (preferably more) sources
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